Questions to Ask Your Healthcare Professional

You are an important part of your healthcare team. Asking questions helps you understand what is going on with your health and make decisions that fit your life. There is no such thing as a "silly" question when it comes to your health.

Use this checklist to prepare. You do not need to ask every question. Pick the ones that matter most to you, write them down, and bring them to your visit, whether it is in person or by telehealth.

Before your visit

• Write down your top two or three concerns, with the most important first.
• List your symptoms: when they started, how often they happen, and what makes them better or worse.
• Update your list of all medicines, vitamins, and supplements.
• Note any changes since your last visit.
• Decide if you want someone to come with you to listen and take notes.

About a health problem or diagnosis

• What do you think is causing my symptoms?
• What is the name of this condition, and how do you spell it?
• Is it short-term or long-term?
• What can I do at home to help?
• What signs mean I should call you or get care right away?
• Where can I find reliable information to learn more?

About tests

• Why do I need this test?
• What will the test tell us?
• Do I need to do anything to prepare?
• Where is the test done? Is there a closer option?
• How and when will I get the results?
• Who do I contact if I have not heard back?

About medicines

• What is this medicine for?
• How and when should I take it, and for how long?
• What are common side effects, and what should I do if I have them?
• Is it safe to take with my other medicines and supplements?
• Should I avoid any foods, drinks, or activities?
• What should I do if I miss a dose?
• Is there a generic or lower-cost option?
• Can I get a longer supply or use mail order if the pharmacy is far away?

Your pharmacist is also a great person to ask about medicines.

About treatment options

• What are my treatment options?
• What are the possible benefits and risks of each?
• What happens if I wait or choose not to treat this now?
• How will this treatment fit with my work, family, and travel?
• How much will it cost, and will my insurance cover it?
• How will we know if it is working?

About a referral or specialist

• Why do I need to see a specialist?
• Do I need a referral or approval from my insurance?
• Who will schedule the appointment?
• Is the specialist in my insurance network?
• Could any visits be done by telehealth?
• Will my records be sent ahead of time?

About costs and access

• About how much will this cost?
• Do you offer a sliding fee scale or payment plan?
• Can follow-up visits be done by phone or video?
• Can tests and visits be scheduled on the same day to save trips?
• Is transportation help available?

Before you leave

• What are my next steps?
• Do I need a follow-up visit, and when?
• Can I get written instructions or a visit summary?
• Who should I call with questions, and what is the best number?

Tips for getting your questions answered

• Say it early. At the start of the visit, mention how many questions you have.
• Ask for plain language. It is okay to say, "Can you explain that in simpler words?"
• Repeat it back. Saying the plan in your own words helps make sure you understood.
• Ask for an interpreter if you would like to talk in another language. Many clinics can provide one.
• Use the patient portal or call back if you think of a question later.

When to talk with a healthcare professional

If you leave a visit still confused about your diagnosis, medicines, or next steps, call the clinic or send a message through the patient portal. Following up is normal and expected. If you have a medical emergency, call 911.

This checklist is for general education and does not replace advice from a healthcare professional.